FAQ
FREQUENTLY ASKED TECHNICAL QUESTIONS
Q: Where do I find my Product Key or Registration Key?
A: If you purchased the PC with an Operating system from TKO EDucation, the product key can be found attached to the right side of the computer on a Microsoft sticker. If you are loading your own copy of Microsoft Windows you will find the product key somewhere with your original documentation or on the original Microsoft Certificate of Authenticity.
Q: I received the following message "Media Test Error- Check cable", what does this mean?
A: When you purchase a computer from TKO EDucation, we gave you the option of purchasing the computer with or without an Operating System. You will see this error if you purchased a pc without an operating system. To correct the problem, install your operating system.
Q: When I turn on my computer, the green light on the power button is lit but I have no video. Why?
A: We call this the "UPS" factor. When a PC is jostled during shipping, the processor may become "un-seated" from its slot on the system board. Simply open the cover, pull out and "re-seat" the processor and this should resolve your video problem.
Q: I ordered my system without an operating system (OS) and now that I have installed my OS, my modem does not work. How can I fix this problem?
A: This is a "bug" in the Windows operating system. You will need to do a software "reinstall" of the modem. Right click the "My Computer" icon, then select the "Device Manager Tab." Scroll down to the "modem," and select "Delete/Uninstall." Restart your PC, making sure that your "Drivers CD" is in your CD-ROM drive. After restarting, the system will inform you that it has "Found new hardware." It will then ask you where the driver is located. You should select the CD-Rom drive. The driver should install automatically. Once completed, you can verify that the modem has been installed by checking the Device Manager as discussed earlier. Your modem should work properly.
Q: My system powers up and my video works, but I have no sound. What do I do?
A: This problem usually occurs when the BIOS has been incorrectly configured. To correct this error you will need to restart your PC. After restarting, as the system is booting up, continually press the "F2 " key until the BIOS screen appears on your monitor. Press "Alt-P" (that means press and hold down the "Alt" key and then press the "P" key once). Now, press the "Tab" key until you reach the Sound field. Hit the "Space Bar" to set it to "ON." You then reboot your PC and the sound will be functioning properly.
Q: I ordered Windows XP but there is no Word program. Why is that?
A: Word is found in the Microsoft Office Suite not in the Microsoft Windows operating systems. If you need Microsoft Word, you can buy it from your local retail outlet (Best Buy, Staples, etc.,) or we can sell it to you at our reseller pricing. Alternatively, if you are looking for a "generic" word processing package, you can download OpenOffice.org for free by visiting www.OpenOffice.org.
Q: I ordered a 1.4GHz machine but the system says it is only a 800MHz. Why?
A: This occurs because the motherboard in these units will only register up to 800MHz. If you install the Intel Frequency ID Utility from Intel's website, you can verify, then, that your PC does, in fact, have a 1.4GHz processor inside. This free Intel utility is available at: http://downloadfinder.intel.com/scripts-df/File_Filter.asp?FileName=fidenu
Q: I ordered a 1.4GHz machine and I upgraded the BIOS. Now the computer doesn't work - HELP!
A: The TKO ED 1.4GHz computer will only function with a BIOS no higher than version A07. You will need to reverse what you just did. In order to do this, you must have a SLOT 1 processor other than the 1.4GHz just installed. You'll need to power down the PC, open up the case, cut the plastic ties, and then remove the processor. Place an older processor in the slot and then power up the PC. Go to the Internet and find the older bios version, download and then install the older version. Power down the PC, remove the case and replace the older processor with the 1.4 GHz processor. Your PC will now function correctly.
Q: Where do I find my Product Key or Registration Key?
A: If you purchased the PC with an Operating system from TKO EDucation, the product key can be found attached to the right side of the computer on a Microsoft sticker. If you are loading your own copy of Microsoft Windows you will find the product key somewhere with your original documentation or on the original Microsoft Certificate of Authenticity.
Q: I received the following message "Media Test Error- Check cable", what does this mean?
A: When you purchase a computer from TKO EDucation, we gave you the option of purchasing the computer with or without an Operating System. You will see this error if you purchased a pc without an operating system. To correct the problem, install your operating system.
Q: When I turn on my computer, the green light on the power button is lit but I have no video. Why?
A: We call this the "UPS" factor. When a PC is jostled during shipping, the processor may become "un-seated" from its slot on the system board. Simply open the cover, pull out and "re-seat" the processor and this should resolve your video problem.
Q: I ordered my system without an operating system (OS) and now that I have installed my OS, my modem does not work. How can I fix this problem?
A: This is a "bug" in the Windows operating system. You will need to do a software "reinstall" of the modem. Right click the "My Computer" icon, then select the "Device Manager Tab." Scroll down to the "modem," and select "Delete/Uninstall." Restart your PC, making sure that your "Drivers CD" is in your CD-ROM drive. After restarting, the system will inform you that it has "Found new hardware." It will then ask you where the driver is located. You should select the CD-Rom drive. The driver should install automatically. Once completed, you can verify that the modem has been installed by checking the Device Manager as discussed earlier. Your modem should work properly.
Q: My system powers up and my video works, but I have no sound. What do I do?
A: This problem usually occurs when the BIOS has been incorrectly configured. To correct this error you will need to restart your PC. After restarting, as the system is booting up, continually press the "F2 " key until the BIOS screen appears on your monitor. Press "Alt-P" (that means press and hold down the "Alt" key and then press the "P" key once). Now, press the "Tab" key until you reach the Sound field. Hit the "Space Bar" to set it to "ON." You then reboot your PC and the sound will be functioning properly.
Q: I ordered Windows XP but there is no Word program. Why is that?
A: Word is found in the Microsoft Office Suite not in the Microsoft Windows operating systems. If you need Microsoft Word, you can buy it from your local retail outlet (Best Buy, Staples, etc.,) or we can sell it to you at our reseller pricing. Alternatively, if you are looking for a "generic" word processing package, you can download OpenOffice.org for free by visiting www.OpenOffice.org.
Q: I ordered a 1.4GHz machine but the system says it is only a 800MHz. Why?
A: This occurs because the motherboard in these units will only register up to 800MHz. If you install the Intel Frequency ID Utility from Intel's website, you can verify, then, that your PC does, in fact, have a 1.4GHz processor inside. This free Intel utility is available at: http://downloadfinder.intel.com/scripts-df/File_Filter.asp?FileName=fidenu
Q: I ordered a 1.4GHz machine and I upgraded the BIOS. Now the computer doesn't work - HELP!
A: The TKO ED 1.4GHz computer will only function with a BIOS no higher than version A07. You will need to reverse what you just did. In order to do this, you must have a SLOT 1 processor other than the 1.4GHz just installed. You'll need to power down the PC, open up the case, cut the plastic ties, and then remove the processor. Place an older processor in the slot and then power up the PC. Go to the Internet and find the older bios version, download and then install the older version. Power down the PC, remove the case and replace the older processor with the 1.4 GHz processor. Your PC will now function correctly.
