Warranty
Our ReCertified Dell computers are scrutinized so closely prior to shipment that we automatically include a 3-year parts replacement warranty. Our Apple equipment includes a standard 1-year warranty.
No matter how good our hardware, or how thorough our process, a small percentage of our units will have issues during the course of the warranty period. If you do experience any trouble with your hardware, and your equipment is within the original warranty period, the process is simple: Call us Toll Free (877-219-6228) or e-mail TechSupport@tkoelectronics.com ~ your choice.
If you call between 9am to 3pm Pacific Time, you will be greeted by a live technician dedicated to resolving your issue. You will be walked through a series of very basic steps to qualify and diagnose your specific issue. If it is determined that a replacement part is required, the replacement part will generally ship that same day.
Moving parts are typically where we’ve seen these failures - a floppy drive no longer ejects the disk, or a keyboard stops working. In these cases, we simply send you the replacement part. The part arrives in a few days, along with instructions on how to install the part and what to do with the defective item. The beauty of the equipment we specialize in (namely the Optiplex) is such that even someone with little or no computer experience can replace most of the moving parts in as little as 3 to 5 minutes.
If you cannot figure out how to replace the part yourself, you can call us or email us, and our technician will walk you through the installation process. Should a more difficult repair be required (such as the replacement of a motherboard on a laptop), you can return the unit. Upon receipt, we will repair the part FREE OF LABOR AND PARTS, and return the unit(s) to you at our expense.
The return/replacement is clearly the last resort, as it can take 3-5 days to get TO us, another day or two on the repair bench, and another 3-5 days to get back TO you.
In addition, YOU have to take responsibility for packaging it in such a fashion that it doesn't sustain any damage during transit to us. That said, we do ask that you keep at least one original box and the original packing material in this unlikely event.
You may or may not know, but all Dell Optiplex computers include a lifetime of Technical Support directly from Dell (not the same can be said for Apple, unfortunately). If you wish to bypass our technical support entirely, you can call Dell directly at 877.773.3355 or visit them at www.support.dell.com. Be sure to follow the prompts and input the Service Tag (found on the side of your PC), so that you can find all the information you’ll ever need.
PHONE: 877.219.6228 EMAIL: techsupport@TKOEDucation.com
No matter how good our hardware, or how thorough our process, a small percentage of our units will have issues during the course of the warranty period. If you do experience any trouble with your hardware, and your equipment is within the original warranty period, the process is simple: Call us Toll Free (877-219-6228) or e-mail TechSupport@tkoelectronics.com ~ your choice.
If you call between 9am to 3pm Pacific Time, you will be greeted by a live technician dedicated to resolving your issue. You will be walked through a series of very basic steps to qualify and diagnose your specific issue. If it is determined that a replacement part is required, the replacement part will generally ship that same day.
Moving parts are typically where we’ve seen these failures - a floppy drive no longer ejects the disk, or a keyboard stops working. In these cases, we simply send you the replacement part. The part arrives in a few days, along with instructions on how to install the part and what to do with the defective item. The beauty of the equipment we specialize in (namely the Optiplex) is such that even someone with little or no computer experience can replace most of the moving parts in as little as 3 to 5 minutes.
If you cannot figure out how to replace the part yourself, you can call us or email us, and our technician will walk you through the installation process. Should a more difficult repair be required (such as the replacement of a motherboard on a laptop), you can return the unit. Upon receipt, we will repair the part FREE OF LABOR AND PARTS, and return the unit(s) to you at our expense.
The return/replacement is clearly the last resort, as it can take 3-5 days to get TO us, another day or two on the repair bench, and another 3-5 days to get back TO you.
In addition, YOU have to take responsibility for packaging it in such a fashion that it doesn't sustain any damage during transit to us. That said, we do ask that you keep at least one original box and the original packing material in this unlikely event.
You may or may not know, but all Dell Optiplex computers include a lifetime of Technical Support directly from Dell (not the same can be said for Apple, unfortunately). If you wish to bypass our technical support entirely, you can call Dell directly at 877.773.3355 or visit them at www.support.dell.com. Be sure to follow the prompts and input the Service Tag (found on the side of your PC), so that you can find all the information you’ll ever need.
PHONE: 877.219.6228 EMAIL: techsupport@TKOEDucation.com
